Embracing Change

I spent all of last week at our corporate office HQ in Chicago and had the opportunity to be involved in many new and exciting things that are happening at USG. To list them all would take several pages but the quick view is that I am proud to be associated with a company like USG that takes so much corporate responsibility for every issue they are involved with. We have a updated and revised Sustainability policy, we have updated and revised literature and product labeling/packaging to help our customers better understand how to use and where to use our products. We discussed training our employees as well as our customers employees who sell our products to the ultimate users so everyone has a better understanding of all the possibilities of our full line of products.
What impressed me the most with this trip was the use of new cutting edge technology to stay on the top of our game. How we can transfer this to our customers and their customers remains to be fully explored, but in the meantime it relates to how well and quickly USG can respond to the industry and it's changing needs/wants/requirements. USG has built the greatest team of talent and skills in our people, but to fully utilize their talents and skills they need the support of the latest technology available. If your company or the suppliers you currently use are not providing latest technology to you then may want to investigate how to move into this newer higher level of progress.
At this point you may be thinking that I feel we have everything the best it can be - WRONG - I feel we are ahead of our competition but I know we will never rest on the process of improvements and change for the better. Sometimes it feels as if we just have endless meetings about issues but in reality these are necessary to consider all of the potential possibilities and probabilities that are involved with changing what we do. We need to be as sure as possible that we are making GOOD changes and that they make sense for USG as well as our customers and the ultimate consumers. It may not be fun, but it is absolutely necessary to insure our leadership position in our industry. Plus it is a constant reminder that the customers are in charge and have choices, therefore we do everything possible to earn their business each and every day.